Network Management Operations Technician, Singapore

Our client, one of the largest IT MNC in the world is seeking dynamic individuals to join their new Team as a Network Management Operations Technician.

The successful candidate should be able to:

• Resolve complex problems quickly and methodically in a fast paced atmosphere;
• Work independently and as a functional part of a team;
• Communicate effectively and courteously with management, support teams, and customers;
• Handle multiple tasks while prioritizing effectively;
• Maintain professionalism and composure while encountering difficult situations.
• The candidate should be familiar with the Remedy ticketing system.
• They need to be able to filter thru new tickets, notifications, and calls into the center to determine which issues need to be worked and those that can be closed.
• They will need to be able to follow predefined Methods & Procedures as well as job aides based on alarm text in the auto-generated tickets.
• The candidate must have experience with software and operating systems (including UNIX, Linux, basic Cisco IOS, and basic Nortel Switch/LBA OS software).
• They need Unix/Linux proficiency (3-5 years experience).
• The candidate should have a little familiarity with a broad spectrum of communications equipment (including Nortel LBAs and Switches, Cisco routers and switches, Sun Servers and IBM blade servers).
• They need to have excellent written and verbal communication skills.
• Good English speaking skills are a must

Job Requirements:

• Communication skills with Good English speaking skills very a important criteria.
• Tier 1.5 Support Requirements: 3 years experience in Red Hat Linux and Sun Solaris operating Systems
• Familiarity with Cisco IOS and Nortel Switch/LBA OS
• Familiarity with Sun Servers and IBM Blade Servers Basic understanding of Data and Voice networking
• Experience managing a ticket queue particularly a Remedy system
• Good problem solving & analytical skills
• Great verbal and written communication skills

Prefer candidates with certifications in Linux, Solaris & Cisco.

Qualified or interested candidates, please visit our GMP website at http://www.gmprecruit.com/current_jobs/taleo_list.html to apply for this position with Job Reference no. 091314

To be kept updated with HR / recruitment-related news and jobs from The GMP Group, please register yourself as a job seeker at www.gmprecruit.com