System Support Engineer (based Surabaya), PT Sun Microsystem Indonesia

PT Sun Microsystems Indonesia is an IT company with a single goal in mind to create an unrivaled capability to meet and satisfy the needs of the private and public sectors in Indonesia by leveraging Sun Microsystems Inc's global leadership in network computing. We are currently looking candidates to fill in the position of :

SYSTEM SUPPORT ENGINEER (SSE)
based Surabaya

Requirements :

• Education : Tertiary education (Bachelor's Degree preferred) in Computer Science or Electro- Telecommunication.
• Experience : 2 - 4 years in UNIX and/or networking; or an equivalent combination of education and related experience.
• Possesses excellent oral and written communications skills, strong organizational skills and strong stress management skills.
• Able to manage escalation situations and customer experience
• Reside in Surabaya

Responsibilities :

• Provides on-site and phone support to customers.
• Participates in installation process using EIS methodology.
• Define action plans to fix customer problem.
• Determine when to escalate problems to next level of technical team.
• Assists in field service if needed.
• Provides support to partners on service calls and be responsible for monitoring partner engineers.
• Delivers technical transfer of information (TOI) to the field delivery support team and partners.
• Contributes to the quality goals.

Please send your CV with your recent photograph to :

recruitment@sun.co.id