Business Process Analyst, Netherlands

Duration     : 5 Months
Country      : Netherlands
Start date   : ASAP
Position type: Contract
Company name : Intelligent Employment
Contact      : Chris Joseph
Telephone    : 01908 630630
Reference    : CJ-BPA-HAG

Our client is seeking a highly motivated and enthusiastic individual to further implement and support a Quality Assurance Process that has been established over the past months. Building on past achievements, the individual is needed to help extend the Quality Management System to other business areas.

Project Background:

• Under the frame-work of the Non Patent Literature conversion activity, an overall Quality
• Management Process has been implemented and needs to be further refined and maintained.
• Extension of the QMS to other areas such as Patent Literature Reception, Validation and Loading is the second step with a view to an ISO 9000 certification towards the end of the year for some areas. In this context further support from an experienced QMS Expert is required.

Main duties

• Reviewing existing Quality process document
• Refining such documentation, detecting where insufficient, proposing and discussing improvements
• Together with the Project Manager, implementing an SLA between the service and the user community based upon the above processes.
• Implementation of the Quality Process: Monitoring activities, data analysis and error handling within the Quality Process.
• Communication of Quality issues, Process Implementation and status reports within the Principal
• Directorate as well as to database users in the examiner community

Mandatory skills

• Academic level degree
• Working background in Quality Assurance Processes, Quality Management Systems, Quality
• Programming skills (e.g. Java) would be an advantage
• A very systematic working style

Certification

1. Experience in database management
2. Good working knowledge of written and spoken English
3. Excellent communication skills, both orally and in written
4. A team based approach and the ability to work in a multi-disciplinary and multicultural environment.
5. Around 4 years of working experience.

If this sounds like you please send your CV ASAP to Chris Joseph at:
chris.joseph@intelligentemployment.com