Network Management Operations Technician, Singapore
The successful candidate should be able to:
- Resolve complex problems quickly and methodically in a fast paced atmosphere;
- Work independently and as a functional part of a team;
- Communicate effectively and courteously with management, support teams, and customers;
- Handle multiple tasks while prioritizing effectively;
- Maintain professionalism and composure while encountering difficult situations.
- The candidate should be familiar with the Remedy ticketing system.
- They need to be able to filter thru new tickets, notifications, and calls into the center to determine which issues need to be worked and those that can be closed.
- They will need to be able to follow predefined Methods & Procedures as well as job aides based on alarm text in the auto-generated tickets.
- The candidate must have experience with software and operating systems (including UNIX, Linux, basic Cisco IOS, and basic Nortel Switch/LBA OS software).
- They need Unix/Linux proficiency (3-5 years experience).
- The candidate should have a little familiarity with a broad spectrum of communications equipment (including Nortel LBAs and Switches, Cisco routers and switches, Sun Servers and IBM blade servers).
- They need to have excellent written and verbal communication skills.
- Good English speaking skills are a must
Job Requirements:
- Communication skills with Good English speaking skills very a important criteria.
- Tier 1.5 Support Requirements: 3 years experience in Red Hat Linux and Sun Solaris operating Systems
- Familiarity with Cisco IOS and Nortel Switch/LBA OS
- Familiarity with Sun Servers and IBM Blade Servers Basic understanding of Data and Voice networking
- Experience managing a ticket queue particularly a Remedy system
- Good problem solving & analytical skills
- Great verbal and written communication skills
Prefer candidates with certifications in Linux, Solaris & Cisco.
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